Feedback, compliments and complaints
Feedback, compliments and complaints may be made at any time by:
- phoning MS Queensland on 07 3840 0888;
- phoning NeuroAssist on 1800 177 591;
- emailing [email protected]; or
- writing to “Feedback”, Locked Bag 7, Milton QLD 4064.
You may also make an anonymous report to Stopline, MS Queensland’s independent whistleblowing service:
- msqld.stoplinereport.com
- 1300 30 45 50
NDIS customers may also contact the NDIS Quality and Safeguards Commission at 1800 035 544 or via their website.
Complaints do not affect access to services or supports.
Information for customers receiving NDIS supports
Please refer to this guide for full details regarding your rights, responsibilities and key information about how MS Queensland delivers services under the National Disability Insurance Scheme (NDIS).
NDIS Quality and Safeguards Commission – https://www.ndiscommission.gov.au/complaints