NPS Survey (Accommodation)

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Customer Feedback Opportunity

At MS Queensland we are committed to providing the highest quality support and care to individuals living with neurological conditions.

Your feedback is incredibly important to us as it helps us understand how we can better support you and continually improve our services. We invite you to complete this brief survey.
 

 

How are we doing?

To help us in understanding how we are meeting your needs, please tell us how likely you are to recommend our services to your friends or family.
 

 

Improving our service

 

 

Your experience

Does your care plan reflect your current goals and preferences?
Do you feel respected and listened to by staff?
Have you noticed improvements in support over time?
Were your goals and preferences discussed when your supports were planned?
Do you know how to give feedback or make a complaint?
Do you feel we respond quickly when something isn't working well?
Do you feel involved in decisions about the support you receive?
Have you felt safe and supported throughout your services?
Do you feel safe and comfortable raising concerns?
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